Quick Fix to Popular Infinix Hot S X521, Problems Here - NAIJA INFORMATION

September 16, 2016

Quick Fix to Popular Infinix Hot S X521, Problems Here

Today, we take a look on Infinix Hot S, a premium and latest smartphone in the “Hot” series and still stands as the prettiest one till date. With a stylish looks with a feel than what it costs in stores nationwide.

                       
 Quick Fix to Popular Infinix Hot S X521, Problems Here

Before we dive in into some problems new owners of the Hot S face, Let's take a look at the specs below.

Listed are Spec view of Infinix Hot S


  • OS: Android 6.0 Marshmallow (Planned upgrade to Android Nougat)
  • Display: 5.2 Inches FHD Display (424 PPI)
  • Sim Type: Dual Micro Sim (One slot doubles as SD Card Slot)
  • Processor: 1.3GHZ MediaTek MT6753 (64 Bit)
  • GPU: Mali T720
  • RAM: 2GB/3GB
  • Storage: 16GB/32GB
  • Rear Camera: 13MP with Flash
  • Front Camera: 8MP with Flash
  • Battery: 3000mAh
  • Bonus: Fingerprint sensor (0.3 seconds response time)


List of Popular Infinix Hot S Problems and Fixes



Now that we have seen the specs of phone, it is time to look into popular issues you will likely face.

NOTE: If you have a specific problem with your Infinix Hot S, post it in the comment section and we will update the post with your solution.

  • Upgrade Infinix Hot S to Android 7.0 Nougat 

The planned upgrade to Android 7.0 was a strong selling point of the Hot S smartphone, when it is released. To upgrade your Infinix Hot S X521 to latest android Nougat 7.0, simply head to Settings > About to jump onto the latest Android version when it comes out.

Also try and checkout new features to Google Android 7.0 Nougat and eligible devices for Android Nougat.

  • Can't use Dual Sims with SD Card on Infinix Hot S: 
Am still confused why Infinix choose to double up one SIM slot as an external SD slot. This change does not make any sense at all especially if you are using the 16GB ROM version as this not contain all your favorite Apps and games, excluding your Pictures and Videos.

Unfortunately, for this dual sims with SD card, there is no possible fix for this error by Infinix. You just need to sacrifice either your second sim or SD Card.

  • Cannot set up Fingerprint sensor: 
Not been able to setup the fingerprint sensor is a big issue for most users and was a selling point against most devices. To set up your Infinix Hot S X521, the fingerprint sensor, just go into

Settings > Security and set up your fingerprint.Before setting this up, make sure your fingers are well cleaned and dry to avoid any errors. also if you encounter any problems while doing this, simply use the comment box.

  • Cannot download Apps from Google PlayStore: 
Not been able to download from google play-store, is a very simple error to fix but can be really stressful when you start experiencing this. If you encounter this error,

simply go into settings and remove your Google account then go clear app data for PlayStore. Add your account again and you can now download from PlayStore.

If you need further help or clarification on your Infinix Hot S X521, leave a comment below.

116 comments:

  1. nigel6:09 pm

    My hot S x521 speaker is not working. I have tried rebooting the device. Checked general setting too. Can you please help

    ReplyDelete
    Replies
    1. You need to download the app SoundAbout to troubleshoot the speakers, by following the steps:-
      Open SoundAbout > Wired Headset Behavior > Uncheck the first two options. Your problem will be fixed

      Delete
  2. am having issues downloading Clash of Clans from the Play Store, as it keeps showing me error code 495, despite the fact that i removed and reinstalled my google account.

    ReplyDelete
    Replies
    1. Go to settings > applications and clear data for both PlayStore and Google Frameworks

      Delete
  3. Anonymous6:26 pm

    how can I find files that are consuming my internal memory? My files are not up to the total the phone said has been used.

    ReplyDelete
    Replies
    1. To resolve this issue, download ES File explorer from the Google Play Store and use the Analyze SD Card function. also know that the Android OS also reserves some space for system files.

      Delete
  4. Anonymous12:38 pm

    How do I open the cover of my infinix x521 in order to insert my sim card?

    ReplyDelete
    Replies
    1. francis10:58 pm

      this area opens, when the pin is inserted by the side of the phone pushing the sim tray out

      Delete
    2. Mine refuses to open. Please help

      Delete
  5. Anonymous12:41 pm

    How do I open my infinix x521 in order to insert my sim card?

    ReplyDelete
  6. Hi. The touchscreen responds to touch with flickering up and down sometimes. Almost becoming too sensitive. Any help?? Thanks.

    ReplyDelete
    Replies
    1. christopher4:51 pm

      maybe, your charger is faulty

      Delete
    2. I'm having the same issue, touch seems too sensitive at times and causes me discomfort specially during gameplay.

      Delete
    3. same problem here ! please help

      Delete
  7. Anonymous11:05 am

    Can you plz confirm me that the video calling option works on x521 or not? coz the official website shhows that it is not supported. plz reply quickly coz i want to buy this cell

    ReplyDelete
    Replies
    1. chucks4:05 pm

      is not supported, but with third party app, you get the job done

      Delete
    2. Anonymous6:17 am

      what sort of third part apps? can u plz share me.. so that i could make a decision to buy this cell. BTW thanks chuck for replying....

      Delete
    3. chucks8:09 am

      hello anonymous, the list of apps include skype,tango, viber,camfrog, fring,facetime,wechat. hope this enough

      Delete
    4. Anonymous9:37 am

      Thnx chucks.. :)

      Delete
  8. I'm also having issue with the front sensor which blocks the screen for accidental use when an object is covering it. It starts to flash randomly without anything in front of the sensor and denies the use of phone, you can't do with the phone then, can't unlock etc. Only restart resolves it when it happens.

    ReplyDelete
    Replies
    1. chucks9:17 pm

      this seems like a malware, click here ho to remove the flashing monkey malware

      Delete
    2. Anonymous6:23 pm

      Pls I bought my new infinix hot s and it's brings system update available, should I update it ??? Hope it wouldn't affect my battery life ???

      Delete
  9. my system update of HOT S is available but it doesn't updating and ask to insert SD Card

    ReplyDelete
    Replies
    1. it seems your SD card is corrupt, try a different one and see if the problem stops

      Delete
  10. Hi, got an infinix hot s 2 days ago and since I powered it on and set it up, I have not been able to view my sms...what can I do???

    ReplyDelete
    Replies
    1. chucks9:45 pm

      check if a different app, is taking care of your messages, apps like google Hangouts

      Delete
  11. How to move applications to the SD card? Please help.

    ReplyDelete
  12. How to move applications to the SD card? Please help.

    ReplyDelete
    Replies
    1. chucks9:20 pm

      to resolve this, kindly download Link2SD app from google play store, and move the necessary apps to SD card

      Delete
  13. sir please my new infinix hot s have touch problem, touch is so bad its working auto, am so much disappointed. any help please .??????

    ReplyDelete
    Replies
    1. this looks like a hadwrare problem, checkout available calcare Centers to get your phone checked out

      Delete
  14. Anonymous12:18 pm

    I ahve also tuch problem in my hot s phone it work auto kindly help me

    ReplyDelete
  15. Anyone having issues in playing music on this device (with Android 6.0), whether it is Radio, Music Player or Streaming like Sound Cloud, music stops on its own again n again. I'm so annoyed!!!

    ReplyDelete
    Replies
    1. christopher11:54 pm

      pretty much like your phone is infected by virus

      Delete
  16. My infinix hot S has downloaded the 350mb system update 4 times. The first time it mentioned an error in installation and the other times it downloads up-to 100% but doesn't give the install option.

    ReplyDelete
  17. My device is not updating as update starts it says error and restarts

    ReplyDelete
  18. My device is not updating as update starts it says error and restarts

    ReplyDelete
    Replies
    1. chucks3:42 pm

      what's the error code shown, before it restarts

      Delete
  19. Need help to update Infinix hot s

    ReplyDelete
    Replies
    1. chucks3:43 pm

      what type of assistance do you need

      Delete
  20. my touch isnt working verywell

    ReplyDelete
    Replies
    1. check your phone charger as fake charger tend to cause this

      Delete
    2. am using the charger that came with it.

      Delete
    3. chucks12:00 am

      IT MIGHT BE HARDWARE PROBLEM, FLASHING THE PHONE ALSO SLOWS THIS DOWN

      Delete
  21. Hello, pls I got a notification for system update and it asked for SD card before I begin which I inserted n after d update it didn't ask for me to install, I moved d update file to fine memory as I don't use SD card on mine n I still dunno what to do with d file as it never installed. I hear d update comes with so many issues n we shldnt even bother with it is that true?

    Secondly pls y is it that any file u transfer via Bluetooth u can't view? It doesn't go to d gallery n I see it from my file manager but can't view it, it just exist there n when I try to open it just says can't view file..I trnsfrd all my pics from SD card to d phone as I wld rather use two sims than one sim n SD card but I can't view them pls help!!

    ReplyDelete
    Replies
    1. chucks9:03 am

      please continue with the system update, as the update is designed to correct the bugs which includes the signs you seeing in your phone.

      Delete
  22. christopher8:56 am

    Whenever I dial a number with my infinix hotS the screen goes blank and doesn't come back on till I end the call. What do I do

    ReplyDelete
    Replies
    1. a screen guard may be blocking your phone's front sensor. remove screen guard and retry.

      Delete
  23. I'm also having issue with the front sensor which blocks the screen for accidental use when an object is covering it. It starts to flash randomly without anything in front of the sensor and denies the use of phone, you can't do with the phone then, can't unlock etc. Only restart resolves it when it happens.

    ReplyDelete
  24. My phone having update option i download it and installed a chines language appear and then a yellow sign appears and update does,t installed and mbl restart how to update my mobile?
    (i m having the sd card also )

    ReplyDelete
    Replies
    1. can i know the android version and model of your of smartphone

      Delete
  25. Anonymous1:07 am

    The theme color changes without any reason. I have rebooted the phone but it did not help. I have had to factory reset it for the colors to display correctly. Please help.

    ReplyDelete
  26. iam using infinix hot S Pro i have 3 problems :
    1- after using a glass screen the touch performance become bad , slow and some lagging
    2- when put the ux of the car into the sockets not working well always stopping and have to start the song again from the player ..
    3- when i try to plug the phone to my laptop to transfer some file .. when i choose the option of file transfer not working .. media transfer is working well ..
    4- when i send a voice note via whatsapp or FB the sound of it is too slow .. by using handfree Microphone became well ..
    I Need help plz and sorry for my bad english ..

    ReplyDelete
  27. iam using infinix hot S Pro i have 3 problems :
    1- after using a glass screen the touch performance become bad , slow and some lagging
    2- when put the ux of the car into the sockets not working well always stopping and have to start the song again from the player ..
    3- when i try to plug the phone to my laptop to transfer some file .. when i choose the option of file transfer not working .. media transfer is working well ..
    4- when i send a voice note via whatsapp or FB the sound of it is too slow .. by using handfree Microphone became well ..
    I Need help plz and sorry for my bad english ..

    ReplyDelete
    Replies
    1. 1.your touch is too sensitive, try adding a screen guard,
      2.try checking the cable connection to the car,
      3. first unlock your device before transferring files
      4. this looks like a poor network coverage.

      Delete
    2. I av dat same no 2 problem ...anytym i plug an aux cord to d fo. E... D music keeps pausing except i reduce d volume... Pls whk has a fix?

      Delete
  28. The finger print censor just stop work, how can I fix that?... Thanks

    ReplyDelete
    Replies
    1. chucks9:42 am

      maybe is too sensitive, try adding a screen guard, if it doesn't work visit any tecno centers close to you,we can help you with authorized list of tecno centers.

      Delete
  29. hi i just got back my stolen phone from a theif , i found it with hard reset.
    it s said i need the old account but it s not working i m stuck i did again a hard reset but it ask me everytime for google account that is set with the phone.
    i realy need help guys

    ReplyDelete
    Replies
    1. chucks8:33 pm

      if the hard reset was done properly, it should not be requesting for the old Google Account

      Delete
  30. after hard reset again it keeps asking me for a google account that i dont have pls help

    ReplyDelete
    Replies
    1. chucks8:39 pm

      follow this steps for hard reset

      First, ensure your device is fully shut down.

      Press and hold the correct keys to boot the device into recovery mode. This will vary from device to device. Here are some examples:

      Nexus 7: Volume Up + Volume Down + Power
      Samsung Galaxy and Infinix device: Volume Up + Home + Power
      Motorola Droid X : Home + Power
      Devices With Camera Buttons: Volume Up + Camera

      Delete
    2. Hello Chucks, I am having the same problem and I have tried the Volume + Home + Power but it is still the same thing.

      Delete
    3. I am experiencing the same thing and I have tried the Volume Up + Home + Power.
      What else should I do again pls?

      Delete
  31. HI, MY INFINIX HOT S IS NOT DETECTING MEMORY CARD. I HAVE TRIED THREE DIFFERENT CARDS.

    ReplyDelete
    Replies
    1. chucks10:56 pm

      maybe the connector is really bad

      Delete
  32. Anonymous1:00 am

    Voice notes are too low but video recording it works normally

    ReplyDelete
  33. hello sir i am having trouble with the offical update... it downloads 100% but as the cellphone goes on to install it a red trianlge box with ! sign appears and updates are not getting install

    ReplyDelete
  34. Anonymous3:23 pm

    pls I cant play / watch video downloaded on my infinix hot s, whats the problem

    ReplyDelete
    Replies
    1. chucks6:21 pm

      what error code is the phone displaying

      Delete
  35. i just updated my phone when it wanted to restart and install the phone is just showing "installing systeme update" again and again but never starts please help me

    ReplyDelete
  36. Anonymous11:20 am

    I just bought an Infinix Hot S. The problem is when I connect external speakers using the headphone jack and play a Music file or a video on youtube, It keeps disconnecting and reconnecting the external speakers (headphone jack), The icon of headphone at the top keeps blinking intermittently which causes the audio/video to stop. Any help will be highly appreciated.

    ReplyDelete
    Replies
    1. Whenever you play songs/music using aux wire, keep the volume of media player less than 70%. I faced the same issue.

      Delete
  37. My fingerprint sensor has stopped working

    ReplyDelete
    Replies
    1. check if your palms are free from oil and dirt and try again

      Delete
  38. Anonymous10:40 pm

    I cant make calls with it , whenever i dial a nmber it says CALL ENDED !! Thogh same sim works in other phones,, seems to be an issue in settings or it may be a bug !! Need HELP PLZ

    ReplyDelete
  39. Pls.. My menu has disappeared.. I can't find my menu bar on the hhomescreen..

    ReplyDelete
  40. My infinix hot s does not ring out when incoming calls enter the phone. And it is not on silent. But every other notification rings out

    ReplyDelete
  41. I am using infinix hot s pro x521
    When I make calls ,the screen turn off and I cannot end the call or control the phone until the other end the call.

    How can I form at the phone if I cannot remember the pass??
    Thanks..😀😀😀

    ReplyDelete
  42. I connect my hots to computer but nothing happen

    ReplyDelete
    Replies
    1. chucks10:56 pm

      check the USB cable connection

      Delete
  43. Just bought my Hot S, set up my scanner but now it just stopped working. I tried rebooting. Nothing. Please help.

    ReplyDelete
  44. Hello, I recently got an infinix hot s and occasionally, it switches off by itself and becomes totally unresponsive(even to charging) until after a while like an hour. This isn't caused by low battery cos it's usually charged when this happens. Please help

    ReplyDelete
  45. Hello, I recently got an infinix hot s and occasionally, it switches off by itself and becomes totally unresponsive(even to charging) until after a while like an hour. This isn't caused by low battery cos it's usually charged when this happens. Please help

    ReplyDelete
    Replies
    1. was the phone recently updated

      Delete
  46. Anonymous6:52 am

    Need Help,
    I have 2gbRAM 32gbstorage Infinix hot s. I received the auto software update but even though the system got more then 10gb of space the installation requires external SD Card, I have tried using sd card but the installation halts around 50% and phone becomes really slow and error message appears cannot install some error.Perhaps sd card might be fake corrupted will try it with new Sdcard ... Any suggestion for now ???

    ReplyDelete
    Replies
    1. try the new SD card let's see what happens next

      Delete
  47. Please my Sim slot does not open anymore. Im sure there something wrong. What can b done

    ReplyDelete
  48. Anonymous4:05 pm

    i got a system update notification and i downloaded it then a package unzipping popped up but it came as error package couldn't unzip, download again...and its the second time am doing the download. what could be the problem?

    ReplyDelete
    Replies
    1. delete the previous ones, ensure you have enough space on SD card and stable internet connection. Then try again.

      Delete
  49. Anonymous5:55 pm

    Pls I just buy my hot s and it's brings system update available, should I update it ????
    Hope it wouldn't affect my battery life ?

    ReplyDelete
    Replies
    1. go ahead and update your device, your battery won't be affected. ensure you have enough space and at least 60% battery before you start the update.

      Delete
  50. My Infinix Hot S has refused to update system software...it downloads nicely but when it is installing it says error and therefore does not update... Please Help ASAP

    ReplyDelete
    Replies
    1. check your SD card, it might be corrupt

      Delete
  51. Anonymous4:49 am

    please confirm when Nougat will be released.

    ReplyDelete
  52. Anonymous2:35 pm

    My infix hot s is unabke to charge when the phone is on ,kindly assist.

    ReplyDelete
  53. Anonymous7:17 pm

    With regard to the issue of memory,how can I change storage settings so that my data (pictures, videos,other files) do not go to ram.? The phone hangs alot coz ram memory is almost full being consumed by files such as pictures, videos,files etc. I thought these files should go to the ROM storage by default. The 16gb phone storage is still unused and this problem sucks!

    ReplyDelete
    Replies
    1. chucks7:51 pm

      clean up the data cache on the smartphone from downloading memory management apps from play store eg cc cleaner

      Delete
  54. My touchscreen responds to touch with flickering up and down most of the times now specially while reading pdf and using facebook. Almost becoming too sensitive and feels like that it ia working autonatically. Kindly guide.

    ReplyDelete
    Replies
    1. add a screen guide, that will solve the problem for now, else checkout an authorized repair shop.

      Delete
  55. Anonymous10:32 pm

    My camera for my hot s

    ReplyDelete
  56. nesto1:04 pm

    Pls my infinix hot S screen goes off/ blank wen I make calls n doesn't come on for me to end the call. I need help urgently.

    ReplyDelete
    Replies
    1. chucks5:28 pm

      install an antivirus/anti-malware software and that solve the problem

      Delete
  57. Hello, please I can't use my finger print scanner to browse my images in my galary .And i have gone to select it at the finger print manue ,but iys still not responding. Please what should i do ?

    ReplyDelete
  58. how do i fix finger print performance in browsing in pictures in gallery using hot s?

    ReplyDelete
  59. how do i fix finger print performance in browsing in pictures in gallery using hot s?

    ReplyDelete
  60. Please I need help, my infinix hot S keeps showing storage full when I try to store new contacts,i have tried uninstalling most apps on the phone but still no change, what should I do please

    ReplyDelete
  61. Is it a must to use the SD CARD for system update, if so, can i remove it after the update is done ?

    ReplyDelete
    Replies
    1. chucks6:25 pm

      you can remove the Sd card after update but is not a must

      Delete
  62. Anonymous12:12 pm

    my infinix hot s recently stopped connecting to my laptop and any other laptop with usb cord to transfer files but it charges when connected. what can i do?

    ReplyDelete
  63. Anonymous1:41 pm

    I can't write text message or open it

    ReplyDelete
  64. Anonymous8:17 am

    when i send a voice note via whatsapp the sound is very low..and neither myself nor recipients hears it well...pls help

    ReplyDelete
  65. my infinix hot s cant connect to my pc and what can i do

    ReplyDelete
    Replies
    1. chucks11:41 pm

      change the usb cable and try again

      Delete
  66. Hello. My infinix hot s has this annoying problem of going blank. Then the screen shows things in Chinese language i think on the top left hand corner. Usually the phone freezes. I can't restart the phone. Can't do anything. I usually just keep pressing the only two buttons on the phone randomly till it vibrates and restarts itself. Pls what can i do to make it stop cos I'm scared that one day its might not even respond again. Thanks.

    ReplyDelete