The company has released a press release as stated
“We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. For the benefit of consumers’ safety, we stopped sales of the Galaxy Note7 and have consequently decided to stop production.”
“Samsung remains committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device are advised to power down and stop using the device and take advantage of the remedies available at our Samsung Authorized Service Centres.”
Know that Samsung Galaxy Note7 is yet to be released in Nigeria, the current Galaxy Note7 users, despite the original place of purchase are advised to visit any Samsung Authorized Service Center close to them for immediate assistance.
Customers are also encouraged to return their Samsung Galaxy Note7 to Samsung Authorized Service Centers and guided with available options. Those who have already returned their Galaxy Note7 will also be contacted from Samsung for their options. “We sincerely apologize for the inconvenience this may cause to customers and partners who have trusted and waited for the Galaxy Note7,” said Emmanouil Revmatas, Director and Business Leader, Information Mobile and Technology, Samsung Electronics West Africa.
For further enquiries, customers are kindly advised to contact the Samsung Call Centre [Toll-free 0800-7267864 (0800-SAMSUNG)]