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As of reporting, Konga.com still looks the same, but there was major shakeup of things for the eCommerce giant in Nigeria on the payment side of things.
From today, online shoppers on Konga would be required to pay ahead of delivery. In simple terms Konga is now officially a prepay-only online shopping platform joining the likes of Payporte & others. This change in payment option was largely due to the fact that there has been a shift towards online payments by customers. In the words of the CEO, Shola Adekoya:
“In recent years, we have explored several solutions for payment and eCommerce in Nigeria and concluded that prepay is the necessary approach for our business and the market.
“Given the cost of inflation and increasing challenges managing payment-on-delivery, as well as the resulting level of order cancellations on the platform, we had to take this decision.”
According to the CEO, Konga would continue to review other ways to provide payment-on-delivery to customers, but for the time being, it will remain a prepay only platform. There is a caveat, though, you could still pay on delivery, but this decision has to be made by the seller.
“We have enabled a contact seller button that allows open communication between seller and buyer in cases where pay on delivery transactions still want to be carried out directly between the seller and the buyer.