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MultiChoice owners of DStv/GOtv ordered to grant 14 days Pause Option to Subscribers

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A big win for all subscribers of Multichoice, as the Federal Competition and Consumer Protection Commission (FCCPC) has urged Multichoice, owners of digital satellite television (DStv).

They have been directed to immediately implement measures that will ensure subscribers are compensated for disruption of services resulting from failed, faulty, poor, or unprofessional installation by its agents.

Back in July 2018, MultiChoice Nigeria announced an increase in monthly subscription rates for its cable television systems, DSTV and GoTV, with effect from August 1, 2018.

But this was kicked against by the Consumer Protection agency and ordered DSTV to immediately reverse the decision.

A court seating in Abuja also restricted Multichoice from implementing the new increase in tariff, but Multichoice defy the order and went ahead with the increase.

To this effect, the commission has issued a final order to the South African-owned firm to provide subscribers the option of periodically suspending subscription no less than three times yearly for up to 14 days in each instance.

In addition, the Commission also charged MultiChoice to ensure that all subscribers have free and automatic access to the prevailing selected local free-to-air channels.

These final instructions formed part of the 11 directives in a “Final Order” issued against Multichoice for raising its subscription tariffs despite a court order barring it.

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